訂購貨品滿港幣$600 (每張訂單計算), 可享免費送貨服務(馬灣及愉景灣除外)。
送貨到馬灣及愉景灣的額外收費分別為港幣$150及港幣$300。
送貨範圍不包括離島及禁區。客戶訂購的貨品可於客戶繳付起7個工作天內送達。如客戶於星期一至六(公眾假期除外)中午12時或之前確認訂單，貨品最快可於下一個工作天內處理。 送貨時間為星期一至六 (公眾假期除外)，上午9時至晚上6時，服務時間會因不同地區而有所不同，恕不能指定送貨日期及時間。
如遇上八號或以上颱風訊號或黑色暴雨警告，當日及翌日之送貨服務可能會延遲或取消，SmartLife.hk 將聯絡顧客再作安排。 收貨地址之街道必須容許貨車停泊。部分偏遠地區或未有公共交通工具直達之地方，客戶須繳付額外費用。 如 SmartLife.hk 在與客戶已約定的送貨日期及時間送貨，但客戶未能收取貨品，SmartLife.hk將安排再次送貨，我們會向客戶收取額外送貨費。
Shipping Policy
Thank you for shopping at SmartLife.hk. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high demand for orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Update this section if your processing time exceeds 2-3 business days. |
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Shipment method | Estimated delivery time | Shipment cost |
SF Standard | 3-5 business days | EST HKD$30 |
SF Two Days | 2 business days | |
SF Overnight * | 1-2 business days |
* Overnight delivery is only available for orders with delivery addresses within the continental United States.
Delivery delays can occasionally occur.
Update this section based on carriers you support.
Update this section based on carriers you support. |
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
The customer will be responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Smartlife.hk is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.